Shipping policy
Shipping Policy
Every Maison LeClair garment is thoughtfully prepared and carefully packaged to ensure it arrives in exceptional condition. From our studio to your doorstep, we want your experience to reflect the quality and craftsmanship behind every piece.
Order Processing
Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. Please note that processing times may be slightly longer during new product launches, promotional events, or holidays.
Shipping Rates
Free Standard Shipping
We are pleased to offer FREE Standard Shipping on all U.S. orders of $100 or more (before taxes and after any discounts). Orders Under $100 Shipping charges for orders under $100 are calculated at checkout based on the destination, package weight, and selected shipping method.
Shipping Carriers
To provide the best value and reliable delivery, Maison LeClair ships using USPS.
Combined Shipments
Whenever possible, multiple items within the same order will be shipped together in a single package. This helps reduce packaging waste while ensuring your order arrives together. If circumstances require multiple shipments, there will be no additional shipping charge to you.
Delivery Estimates
Estimated delivery times after shipment: Shipping Method Estimated Delivery Standard Shipping 3–7 Business Days Delivery estimates are provided by the shipping carrier and are not guaranteed. Please verify that your shipping address is complete and accurate before submitting your order. Maison LeClair is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Packages
Once your order has been transferred to the shipping carrier, delivery is managed by that carrier. If your package appears delayed or is marked as delivered but cannot be located, please contact us. We will gladly assist you in working with the shipping carrier to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery. To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the shipping package
- Photos of the damaged item(s)
If your item was damaged during transit or you received the wrong product, we will replace the item or provide an appropriate resolution at no additional cost. International Shipping At this time, Maison LeClair ships only within the United States. We look forward to expanding international shipping in the future.
Questions?
If you have any questions regarding your shipment or delivery, we're happy to help. Email: support@Maison-LeClair.com